To have a great team, you have to be willing to say No when it matters most. The five most important things you can say No to are: excuses, complaining, entitlement, lies, and the hokey pokey. When your team commits to the Five No's, you are also committing to saying Yes to: responsibility, positivity, hard work, the truth, and being all-in for your team. Through these commitments to avoiding what is not helpful and pursuing what is helpful, your team can become great.